Cautious welcome for train passenger ombudsman

Commenting on the news that train companies have committed to introducing a new independent ombudsman Liberal Democrat Shadow Transport Secretary Jenny Randerson said: 

“Whilst this is welcome news for passengers, the government need to now make sure this is in place as quickly as possible. Commuters are fed up with poor service and there can be no excuses for delays in establishing this ombudsman system as one already exists that could simply be expanded”